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Our Policy Regarding Deposits and Cancellations
By completing a reservation guests acknowledge our policies and will not ask the inn to adjust them in case of a cancellation.
Please understand that Trinity is an extremely popular area with a limited number of accommodations and a limited operating season. It is a destination where people are encouraged to book in advance and there is no guarantee that if a reservation is cancelled we will have enough time to rebook that property. An accommodation night can only be sold once and if we do not sell it by the time the date comes, we can never recoup that revenue again.
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Artisan Inn Cancellation Policy
CANCELLATION POLICY
- It is the responsibility of the guest to purchase trip cancellation insurance that covers trip interruption as well as cancellations due to, but not limited to, health issues impacting themselves or their loved ones, disruptions with transportation or weather.
DEPOSIT: The deposit amount will be quoted to you when you are booking. For reservations 5 days or longer or totaling more than $2000: 25% of the total booking is owed as a deposit.
Cancellation charges/fees:
All bookings: From the time your card is processed to 10pm the next day, any cancellation will be refundable minus the credit card processing fee incurred when the credit card is processed (we use STRIPE). This can range between 2.9%-6% depending on the card. Typically the charge is between 3-4%.
Cancellation Policy A: (all properties except Trinity Room, Cove View Room & Studio Suite* which policy B applies to) The deposit is refundable minus the admin fee $45 plus tax (or 10% of the deposit if 25% was taken as a down payment) until 31 days prior to booking: The total booking amount will be owed for any cancellations made within 30 days of the first reserved date** and can be charged to the card on file at any time between then and the reservation.
*This policy also applies to any reservation (rooms, suites or vacation homes) totaling between $2000-$3499 pre-tax.
Policy A.1 Should the reservation exceed $3500 pre tax the total amount for the reservation can be charged within 45 days of the first booked date.
Cancellation policy B: (applies to Trinity Room, Cove View Room & Studio Suite) Cancellations made more than 30 days prior to the first reserved date** are refundable minus a admin fee of $25 plus tax. For cancellations made Between 30-22 days prior to the first reserved date, the deposit is non-refundable. The total booking amount will be owed for any cancellations made within 21 days of the first reserved date** and can be charged to the card on file at any time between then and the reservation.
*For bookings totaling more than $2000 Policy A applies. If you have a large booking with a mix of room and vacation home bookings policy A or A.1 would apply to all booked spaces.
**First reserved date starts at 12:01 am on that date when calculating cancellation dates.
Please note that we do not wave the cancellation policy in exchange for shifting to a future date. We have limited inventory and postponing a trip may result in loss of income on the original booked dates AND additional dates being blocked that other clients may have wished to pay for.
In general, we do not charge what we can rebook, even if cancelled during non refundable periods. We may need to offer the space at discount to refill the property or account for extra cleaning if a multi-day cancellation is filled by more than one booking. Please note that in some cases another set of already booked guests may be a waitlist for a particular property, if we shift these guests to the property left vacant by the cancellation, this does not count as a new booking as this guests would have stayed and paid us regardless. As a refund is not guaranteed we urge everyone to secure travel insurance and we can provide documentation to support a guest’s insurance claim.
Confirmation of Cancellation: You must receive a confirmation that your cancellation request has been received by the inn (in form of email or cancelled invoice) for a reservation to be considered cancelled. Emails requesting to cancel can sometimes go to spam and be missed by us. It is the responsibility of the guest to confirm we have received the request in order for remaining balance not to be charged.
***GIFT CERTIFICATES FOR STANDARD CANCELLATIONS IN LIEU OF REFUNDS
Please see our policies section on our website for details on this
Extreme Weather Advisory of Wind, Rain or Snow: While it seldom happens during our 6 month season, should an extreme weather warning be in effect for your day of arrival and you do not feel comfortable driving to Trinity, we will offer a gift certificate for the value of the impacted dates valid for 1 year. This applies only to the day(s) of the weather warning is in effect as guests should be safe to drive out for the remaining days of their reservation. Guests who are not in province when extreme weather causes a cancelled flight or ferry must have travel insurance in place to cover non-refundable deposits.